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Terms and Conditions

Homestay Accommodation
  1. Accommodation placement fee is NON-REFUNDABLE.
  2. Please be advised your homestay accommodation placement will not be confirmed until the homestay placement fee, 4 weeks of homestay and airport pick-up fees are fully paid.
  3. Students must book their accommodation for the first 4 weeks unless certain circumstances apply.
  4. Students are committed to stay in their accommodation for at least the first 4 weeks, unless it is under extreme circumstances.
  5. Students must inform Global experience and the host family if they wish to change their accommodation. Two weeks' notice will apply for any homestay changes.
  6. Full homestay accommodation fees are non-refundable if cancellation is received less than 2 working days of student’s arrival. Cancellation made after this period will incur 2 weeks cancellation fee.
  7. Airport pick-up fee is non-refundable if cancellation is received less than 2 working days of student’s arrival. If students change their flight details, they must let us know no later than 24 hours in advance otherwise standard charges apply.
Airport Pick-up
  1. It is your responsibility to provide Global experience with the correct flight details prior to your arrival. If your flight details have changed,please let us know no less than 24 hours in advance by calling the Global experience emergency number on +61 430 008 448 or email us at change@globalexperience.com.au prior to your arrival otherwise a second airport pick-up fee applies.
  2. If you wish to 'cancel' your booking, Global experience must be notified no less than 48 hours prior to your arrival otherwise you are not eligible for any refund on your booking. You must receive a confirmation via email or SMS from Global experience to confirm this cancellation.
  3. Our driver will wait at the designated area up to 'two hours' after your flight has landed. If the driver is unable to find you and he doesn't hear from you or Global experience, he will leave the airport.
  4. If you miss the initial pick-up and would like to request the driver to return to the airport, a new pick-up fee applies.
Study Tours
  1. Accommodation placement fee is NON-REFUNDABLE.
  2. Full homestay accommodation fees are non-refundable if cancellation is received less than 5 working days prior to the student's arrival. Cancellation made after this will incur a cancellation fee equivalent to 2 weeks' homestay fee.
  3. Airport pick-up fee is non-refundable if cancellation is received less than 5 working days prior to the student's arrival.
  4. We require 50% deposit due within 1 week of sending the invoice. The remaining balance must be fully paid 1 week before the arrival.
  5. For any study tour booking with more than 15 participants, a $200 surcharge applies if the booking is received less than 3 weeks prior to the tour group's arrival.
  6. For any study tour booking with more than 15 participants, a $300 surcharge applies if the booking is received less than 2 weeks prior to the tour group's arrival.
  7. The recommended standard check-in time for weekdays is after 5pm and for weekend is after 9.30am. The standard check-out time is 10am (any day). Please note that Ge charge ‘one additional night' if the check-out time is after 12pm.
  8. If you request the hosts to collect students from a meeting point, the recommended pick-up times are after 4pm weekdays and after 9am weekends.
  9. If you request the hosts to drop students to the educational institution, the recommended drop-off times are between 8-8.30am weekdays and before 1pm weekends.
  10. There is a minimum number of 10 students arriving if you request a Ge staff member to be present at the meeting point.
Caregiver
  1. The caregiver arrangement fee is NON-REFUNDABLE.
  2. The caregiver fee is refundable if the cancellation is made no less than 2 weeks prior to student's arrival.
  3. If the cancellation is made after 2 weeks prior to student’s arrival, a two weeks' notice applies.
  4. If the cancellation is made after the student’s arrival, a four weeks' notice applies.
Parent Nominated Homestay
  1. Parent Nominated placement fee is NON-REFUNDABLE once the screening process begins and/or the homestay is disapproved for not meeting Global experience’s standard.
  2. Parent Nominated placement fee is valid for one year and if a yearly revisit is required thereafter, a new placement fee will apply.
  3. Homestay/carers must be over the age of 25 and be resident in Australia at least until the student is 18 years of age.
  4. 4. Approval will not be granted to people who often travel overseas.
  5. If student is currently staying in a homestay, a two weeks' notice must be given to the current host.
  6. Student must not move into the nominated homestay until approval is granted. If student is currently staying in a homestay, student must give a two weeks’ notice once the parent nominated host is approved.